Question 1

How do I place an order?

Accepted Answer

Customers can browse products on our website, add items to cart, and complete checkout. After placing an order, they will receive confirmation.

Question 2

How do I pay for my order?

Accepted Answer

Product payment is made at checkout on the website. Delivery fees are paid upon delivery depending on your location.

Question 3

How much is delivery

Accepted Answer

Delivery fees depend on location:Accra: ₵25 – ₵60 depending on exact areaOther regions in Ghana: ₵50 - ₵60

Question 4

How long does delivery take?

Accepted Answer

Orders are processed within 24 hours. Delivery usually takes 1–5 working days depending on location.

Question 5

Do you offer Cash on Delivery?

Accepted Answer

Customers pay for products at checkout and pay delivery fees upon receiving their order.

Question 6

Can I return my product?

Accepted Answer

Due to hygiene reasons, returns are only accepted if the item is damaged, defective, or incorrect. Customers must report issues within 24–48 hours of receiving their order.

Question 7

Are your products original?

Accepted Answer

Yes. All products are authentic skincare items sourced from trusted suppliers.

Question 8

How can I contact you?

Accepted Answer

Customers can reach us via email, WhatsApp, or the contact page. We usually respond within 24 hours.

GlowLuxe Beauty Care