Return & Refund Policy
At GlowLuxe Beauty Care, your safety and satisfaction come first. Because our products are skincare and hygiene-sensitive, we follow a strict return and refund policy to protect both our customers and our brand. Please read the details below carefully before placing your order.
1. Returns Policy
Due to hygiene and safety reasons, we do not accept returns on skincare and beauty products that have been opened, used or tampered with. Returns are only accepted if the item is damaged, defective, or incorrect upon delivery. All returned items must be in their original, unopened condition. Used products cannot be returned under any circumstances.
2. Eligibility for Returns
To be eligible for a return, you must report any issue with your order within 24–48 hours of receiving it. Items must be unused, in their original packaging, and in the same condition that you received them. Please provide clear photos or videos of the issue (such as damage, defect, or wrong item) when contacting our support team.
3. Refund Policy
Refunds are only issued in the following cases:
• The wrong item was delivered
• The item arrived damaged or defective
All refund requests are subject to review and approval by GlowLuxe Beauty Care. Once your request is reviewed and approved, your refund will be processed using the original payment method where applicable, or as store credit where appropriate. Processing times may vary depending on your bank or payment provider.
4. Replacement Option
Instead of a refund, you may choose to receive a replacement item if the product is still available. Replacements are offered for eligible cases such as damaged, defective, or incorrect items. If a replacement is not available, we will proceed with a refund in line with our Refund Policy above.
5. Shipping & Delivery Note
Delivery fees are non-refundable once an order has been dispatched or delivered. Please note that delivery fees are paid upon delivery and may vary depending on your location (including Accra, Kumasi, and other regions in Ghana). Any approved refund will apply only to the product cost, not the delivery fee.
6. Important Notice
GlowLuxe Beauty Care reserves the right to refuse any return, refund, or replacement request that does not meet the conditions outlined in this policy or appears to be abusive or fraudulent. If you experience any issue with your order, please contact our support team immediately so we can assist you as quickly as possible. Our goal is to handle every case fairly while maintaining the highest hygiene and safety standards for all customers.
If you have any questions about this Return & Refund Policy, please reach out to our customer support team before placing your order. We are here to help and ensure you feel confident shopping with GlowLuxe Beauty Care.